Privacy Notice

1. Who we are

pricescan is the controller responsible for your personal data processed through the Service. As controller, we determine the purposes and means of processing described in this notice.

2. Data we collect

• Account data — your email address and login credentials.
• Scan and usage data — items you scan, images you upload for scanning, saved scan history, and how you interact with the Service.
• Support data — messages and information you provide when contacting us.
• Technical data — device identifiers, IP address, and telemetry collected automatically to operate and secure the Service.

3. How and why we use your data

• To create and manage your account (performance of a contract).
• To provide the Service, including scans and saved history (performance of a contract).
• To secure the Service and prevent fraud and abuse (legitimate interests).
• To improve and develop our products (legitimate interests).
• To provide customer support (performance of a contract / legitimate interests).
• To send marketing communications where you have opted in (consent).

4. Legal basis

We rely on the legal bases noted above: performance of a contract, our legitimate interests, your consent (which you may withdraw at any time), and compliance with legal obligations.

5. How we share data

We share personal data with:

• Service providers / subprocessors that help us run the Service, such as hosting, database, AI processing, and analytics providers.
• Professional advisers such as legal and accounting professionals where necessary.
• Authorities where required by law or to protect our rights.

6. Data retention

We keep personal data only for as long as necessary to provide the Service and for the purposes described in this notice, or as required by law. When data is no longer needed, we delete or anonymise it.

7. International transfers

Your data may be processed in countries outside your own, including outside the UK and EEA. Where this happens, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

8. Your rights

Subject to applicable law, you have the right to access, rectify, or erase your personal data; to restrict or object to processing; to data portability; and to withdraw consent. If you are in the UK or EEA, you also have the right to lodge a complaint with your supervisory authority, and we aim to respond to requests within one month. To exercise your rights, contact us through the app.

9. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit and access controls. No system is completely secure, but we work to protect your information from unauthorized access, loss, or misuse.

10. Cookies

We use essential cookies needed to operate the Service (for example, to keep you signed in) and may use analytics cookies to understand usage. You can manage non-essential cookies through your browser settings.

11. Contact

For privacy questions or to exercise your rights, contact pricescan through the support channels in the app.